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Tracfone® and Dealing with Product Disappointment

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Tracfone® and Dealing with Product Disappointment
What To Do When A Product Isn't What is Advertised
© 2010 Carolyn R Scheidies
Since I have a home office and usually work at home, I usually need only our land-line connection. When I leave the house, I switch on my Tracfone. I pay for a year's service and use it on trips and for emergencies and not for long chats. But, I'd been eying a phone at a local outlet. When the phone went on sale, I bought it.
I have a phone with talk and text capabilities. What I liked about the new phone was the camera and, especially, the web/online capabilities the phone offered. It was the neatest phone. The keyboard slid down for ease of use. The screen was large and the colors, crisp. The camera was easy for me to work.
The next step was to switch my minutes, service, and number from my old Tracfone to my new one. On their web site I found how to switch the number, but not the rest. So I called. I waited for assistance.
“I need to switch,” I said, explaining. I gave him serial numbers, my cell phone number and other information he asked for.
Just as he was about to make the switch, he said, “By the way, the web capabilities are not available in your area.”
“What do you mean the web service is not available?”
He told me I needed an LG 290-C phone. I looked at my new phone. “That's what this is.”
“Need a SIM card.”
Now as a long-time Tracfone user, I know Tracfones are pre-programed for the area in which they are sold. That means these phones were sold in an area the company knew would not work with the main feature of the phone.
The nice new phone basically did what my old phone did—talk and text. Yes, it had a camera, but I didn't see that as enough incentive to switch phones. I stopped the switch and, nicely, let the Tracfone employee know I was very unhappy. After I hung up, I called the local retailer, explained and asked for a refund.
After all, the phone does not have use of one of the main reasons I purchased it. I packaged everything back up and returned it.
I was very disappointed. I wrote a letter to the local retailer, which I included with the return. I also wrote a letter to Tracfone. Writing the letters helped me assess the core of my disappointment, deal with it and give feedback to those responsible for offering the phone in the Kearney area.
As I told Tracfone when they called, they need to take more care which phones they sold in a given area. Next time I'll be more cautious, asking lots of questions, and not believe the packaging. Most of all, when it doesn't work out, I be quick to try to set things right, inform those who need to know...and move on.
Sometime, life is all about ups and downs...and letting things go. My old phone will do just fine.

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